23 Nov 2018 --- Approximately US$831 million worth of damaged goods will be delivered this Black Friday due to inadequate packaging, according to estimations made by DS Smith. That equates to almost 1 in every 10 products purchased. New research conducted by the supplier reveals that 75 percent of online shoppers have received a damaged product in the last 12 months, with a third of affected products damaged to the extent that they cannot be used. PackagingInsights speaks to Greg Dawson, Director of Corporate Affairs at DS Smith, about the issue and how the supplier’s e-commerce testing hub – DISCS – is seeking to improve pack durability.
