28 Nov 2023 --- As consumers anticipate Black Friday and Cyber Monday deliveries, a study by DS Smith reveals that the cost of damaged deliveries to UK consumers in 2023 surpassed £8 billion (US$10 billion). The research underscores the significant impact of damaged goods on shoppers and retailers during the busiest e-commerce period of the year — with the average cost of damaged items being £115 (US$145).
